To check the delivery charges for a product please click on the “buy” button underneath the actual product. This will take you to the checkout page and the relevant delivery costs of the item will appear.
All our product and delivery prices are inclusive of VAT.
1.1 We deliver anywhere in Mainland UK, apart from the Highlands and Islands of Scotland. The delivery charge can be seen for each product by clicking on the “buy” button and proceeding to the checkout stage. Each product has a different delivery charge and is dependent upon the product’s weight and size.
1.2 We ship via a national courier which has a delivery time of 2 to 3 days. We can arrange for next day Special delivery, please contact us and we will advise you of the cost for this service.
1.3 We endeavour to process your order as quickly as possible and will usually despatch your goods within 2 days of you receiving the order, providing we have the product in stock. If an item is no longer available or is out of stock then we shall inform you and advise you of the expected delivery time.
In the case of "Hibba Stool" please allow up to 28 days for delivery. Other products that are custom made and personalised, please allow between 10 and 28 days for delivery.
We may contact you by telephone or email regarding your order so please ensure that you have provided us with these contact details. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address if different to the above.
1.4 Please note that we cannot accept responsibility for delays in delivery caused by our suppliers, any other third party or other factors beyond our control. Hence we cannot be liable for an item that fails to arrive by a required date.
CHANGE OF MIND
5.1 We are fully compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which allows for a 7 day "cooling off" period. If you decide to return an item due to a change of mind then you must contact us first by telephone anytime up to 7 working days starting the day after delivery. Once we have confirmed that the goods can be returned, you must ensure that the item returned is unused and in perfect re-saleable condition with all the original packaging and instructions, otherwise we will be unable to refund you. Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods only, EXCLUDING ANY DELIVERY CHARGES THAT YOU HAVE PAID, either by cheque or the original method of payment. However, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM BACK TO US. If our courier collects the item then we shall deduct a collection fee of £15 from the price of the goods and the balance shall be paid to you.
If you decide to arrange your own delivery then we would strongly recommend that you obtain a "Proof of postage" certificate from the Post Office (free of charge) as this will be required in the event of making a claim against Royal Mail for lost or damaged returns.
5.2 In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you are in doubt about placing an order for a personalised product then please contact us and we will be glad to assist you and provide further details.
5.3 Our policy on returns does not affect you Statutory Rights as a consumer. If the goods are received damaged then we will offer you a full refund or if you prefer an alternative product. In such as case please contact us by phone on 0113 265 8318 in the first instance. Please note that you must notify us of the damage by telephone WITHIN 24 HOURS OF ACCEPTING DELIVERY. We are unable to entertain any claim for damaged goods after this time period. This is a condition imposed by our carriers.
We will then decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable return carriage of the goods. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. If you decide to arrange your own delivery we recommend that you obtain a Proof of Postage from the Post Office when returning the item back to us as we would be unable to refund you the postage costs without this certificate.
In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you receive such an item that has been damaged then will repair or replace the product. Where this is not possible, a full refund will be offered.
In the unlikely event of your item developing a fault, our policy for faulty items is set out as follows:
5.4 If your product develops a manufacturing fault within 7 days of accepting delivery we will offer you a full refund or a replacement item.
5.5 If your product develops a manufacturing fault after 7 days of accepting delivery, but within 3 months, we will aim to repair the product by sending out replacement parts to the customer’s address. Where this is not possible we will undertake the carriage costs incurred to get the item back to our warehouse for repair. We will aim to get the item repaired and back to you within 28 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered.
5.6 Our warranty does not cover any item that is over 3 months old, unless there is a seperate manufacturer’s warranty in place. Please check with us and we shall advise if such a warranty applies to your product.
WEEE & Recycling
If you’re buying a new electrical item, we will recycle your old one for free
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We are pleased to offer our customers the chance to recycle their old electrical items.
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our office at the following address:
Hibba Toys (UK) Ltd
Suite 2, The Evergreen
Leeds, LS14 1AF
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge..
As part of the regulations, we as a retailer offer our customers the option to return their WEEE free of charge when purchasing a similar item or an item for similar use as their old equipment.
Find more information on WEEE recycling visit www.recyclenow.com